Plumbera ("we", "us") respects your privacy. This policy explains what information we collect when you visit our website, book a plumbing service, request an appointment, subscribe to our newsletter, or have us work at your home or business, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, phone number, and property address when you book an appointment, send us a message, or call us.
- Appointment details such as the service needed, your preferred date and time, and any description of the problem you share.
- Your email address when you subscribe to our maintenance tips newsletter.
- Feedback and reviews you choose to share about our work.
We also collect limited technical information automatically, such as your browser type, device, and pages visited, to keep our website working well.
Property & Service Records
When we work at your property we record the address, plumbing details (such as pipe materials, fixtures, water heater make and model, and shut-off locations), photos and camera inspection footage of the work area, permits, and the repairs performed. We keep these records to honor our warranties, comply with code and permit requirements, and give you an accurate service history.
How We Use Your Information
- To confirm, schedule, and dispatch plumbers for your appointments, including 24/7 emergency calls.
- To prepare upfront quotes and contact you to approve work.
- To pull permits and schedule inspections where required by law.
- To respond to your questions and provide customer service.
- To send maintenance tips and offers you’ve asked to receive.
Emails & Newsletter
If you subscribe, we’ll send seasonal maintenance tips, leak-prevention reminders, and exclusive discounts by email. Every email includes an unsubscribe link, and you can opt out at any time. Appointment confirmations and service updates are sent regardless of marketing preferences.
Security & Retention
We use reasonable administrative and technical safeguards to protect your information. We keep personal information and service records only as long as needed for the purposes described in this policy, our warranty periods, or as required by law.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.
Contact Us
If you have questions about this policy or your information, please contact us:
Plumbera
1234 Plumber St, Suite 100, Cityville, ST 12345
Email: service@plumbera.com
Phone: (554) 589-4874
We may update this policy from time to time. Changes take effect when posted on this page. See also our Terms of Service.
